Security & Privacy

We take privacy and the security of your information very seriously, and are dedicated to maintaining high privacy standards. This site is secured by SLL and subject to a quarterly external security audit. NDA agreements can be signed on request. 

SSL Encrypted File Transfer 

All pages and file transfers are secured by 256 bit SSL Encryption. Please check for the green padlock in the address bar of your browser. Our online File Manager is self-hosted on our own VDS server, and physically based in a Maidenhead data centre. The audio upload form is a separate third party solution for uploading massive files, provided by sendthisfile.com. You can see their security credentials here.

Location of Transcribers

UK Transcription uses a combination of home UK resident transcribers and in-house staff to complete our service. A significant proportion of our home typists (20% +) were trained in our offices and worked as in-house staff before progressing to home based positions.

Transcript Delivery

We offer a variety of transcript security standards, from simple email attachment, to PGP-encrypted and password-protected download from our secure server. As standard, transcripts are unencrypted in Word .docx. Various security controls can be applied on request, such as password protection, encryption and secure downloads. However, we find that most clients prefer receiving transcripts via unencrypted email attachment, and as such this is the default delivery method. Additional security is supplied at no extra cost on request. If you have security requirements, please mention during ordering and we would be very happy to advise or conform to your requirements.

File Storage and Destruction
All files are routinely and securely destroyed using file shredders. Data is encrypted locally and in transit. No data is retained or used for any other purpose other than the provision of service. We can adapt our processes to your specific requirements. 

Confidentiality
The nature of the work performed and any information transmitted to UK Transcription by the Client shall be confidential. We shall not without the prior consent of client, divulge or otherwise disclose such information to any person other than authorised employees or authorised subcontractors of UK Transcription whose job performance requires such acts.

Data Protection 

Any information which you volunteer will be treated with the highest standard of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 and 2003.

Website Security
This website is128 bit SSL secured, and all file transfers are encrypted. All audio files are permanently destroyed after a maximum of 10 days usually much sooner. Transcripts are securely stored online for 45 days. Only authorised key staff have access to the server. This website is also subject to a quarterly security audit by an external security firm.

Non-Disclosure
All staff and typists are subject to a legally binding NDA. Email This email address is being protected from spambots. You need JavaScript enabled to view it. for info or a draft copy of our standard confidentiality agreement. We are happy to sign an agreement of your own devising. 

How to Order

Use the Quick Drop to place an order in three easy steps:

1. Upload Audio Files
Upload audio to receive a detailed quote within 1 hour.
2. Confirm Deadline

Reply by email instructing us of your preferred deadline.

3. Register or Pay

Register an invoice account or pay online via Worldpay.